Refund policy

Returns & Exchanges

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unworn items.

To ship an item back to SAMURAI JEANS online please:

  • Email us, within 14 days of receiving your order, at webstore@samuraijeans.co.jp with a description of what you want to return and your order number, and we will get back to you with return instructions.
  • Indicate in your email whether you are exchanging or returning the item(s).
  • For exchanges: please email us at webstore@samuraijeans.co.jp, for the desired color/size for the exchange.
  • Pack your item(s) into a bag or box as compact as possible.
  • We will send you the air waybill for the returning item(s).

Shipping and Handling Fees (Customer Responsibility)

Domestic Orders (Japan):
When returning an item to our company, the return shipping costs must be paid by the customer (prepaid). Replacement items will be shipped cash on delivery (COD), with a flat shipping and handling fee of JPY 2,000.

For refunds, the applicable bank transfer fee will be deducted from the refund amount.

International Orders:
If the actual shipping cost exceeds the applicable basic shipping fee below due to the weight or other characteristics of the item, the customer will be responsible for the additional cost based on the actual shipping charge.

Returns: Basic shipping fee: JPY 6,000 per shipment

Exchanges: Basic shipping fee: JPY 12,000 per round trip shipment

With effect from 1 October 2026, the existing service charge at 2500JPY per item will be replaced by the above delivery charges.

Return Conditions:

  • The item must be unworn, unsoaked and still have tags on it. Hemmed products cannot be exchanged / returned even in brand new condition.
  • The item must be in the original packaging.
  • Any made-to-order items cannot be canceled, returned or exchanged.

Please be extra careful about picking the right item, including size and design before ordering. Please note that there are always minor differences in sizing between each piece even in the same size.

For a return or exchange to be valid:

  • All returned items should be in their new and original condition as you received them: with tags, unused, unwashed and unworn.
  • All returns must be shipped to us with a tracking number and must be received by us no later than 14 days from the date of receiving (barring any customs-related delays for returns from outside the US)
  • Please email us a photo or scan copy of the return invoice/receipt and the tracking number to webstore@samuraijeans.co.jp.
  • We reserve the right to not accept returns or exchanges that do not meet the above requirements.
  • All sale purchases are final.
  • ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.